Return & Refund Policy

Your satisfaction means everything to us. At Martlook, we stand behind every product we sell.

If you’re not completely satisfied, you have 30 days from delivery to request a return or refund. Our support team is always here to help make the process simple and hassle-free.

✅ Return Eligibility

You may return your item within the applicable guarantee period if:

• The item is unused and in original condition, or
• The item was tested but did not meet your expectations
• The item must include all original parts and packaging.
• Proof of purchase is required.

🔄 How to Start a Return

Email us at support@martlook.com with:

• Your order number

• Reason for return

• Photos (if applicable)

Our support team will guide you through the process.

📌 Replacements

If your product arrives damaged, defective, or not working as expected, we will send a free replacement or offer a refund.

Please contact us within 48 hours of delivery with photos for fastest resolution.

❌ Non-Refundable Situations

Refunds may not be available if:

• The shipping address entered at checkout was incorrect
• The tracking shows “Delivered” and more than 7 days passed before contacting us
• The item was intentionally damaged after delivery
• The return request is made outside the guarantee period

💳 Refund Time

Once your refund is approved, it will be issued to your original payment method within 3–7 business days.

Processing time may vary depending on your bank or payment provider.