Return & Refund Policy
Your satisfaction means everything to us. If you’re not happy with your purchase, we’re here to help.
✅ Return Eligibility
You can return your item within 90 days of delivery if:
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It’s unused and in original condition
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It includes the original packaging
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You have proof of purchase
🔄 How to Start a Return
Email us at support@martlook.com with:
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Your order number
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Reason for return
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Photos (if applicable)
Our support team will guide you through the process.
📌 Replacements
If your product arrives damaged, defective, or not working as expected, we will send a free replacement or offer a refund.
Please contact us within 48 hours of delivery with photos for fastest resolution.
❌ Non-Refundable Situations
Refunds are not available if:
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The shipping address provided at checkout was incorrect
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The parcel shows “Delivered” and more than 7 days have passed before contacting us
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You changed your mind after the product shipped
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The item was used or damaged after arrival
💳 Refund Time
Once approved, refunds are issued within 3–7 business days to your original payment method.