FAQs

❓ Where is my order?

You can track your order using the link sent to your email.
Tracking updates may take 24–48 hours during busy periods.

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❓ What if my tracking shows “Delivered” but I didn’t receive it?

Please contact us within 7 days of the delivery scan so we can investigate with the courier and resolve the issue quickly.

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❓ How long does delivery take?

Processing takes 1–2 business days, and delivery takes 3–7 business days, depending on your location.

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❓ Do you offer refunds?

Yes — please see our Return & Refund Policy for full details.

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❓ What if my product arrives damaged?

We offer free replacements for any damaged or defective items.
Please contact us within 48 hours with photos.

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❓ Do you ship during holidays?

Yes, but courier delays may occur during Christmas, Black Friday, and other peak seasons.

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❓ How do I contact support?

Email us anytime at support@martlook.com — we respond to every message.